- Place your order online by registering A LUXETTE BOUTIQUE ACCOUNT: it is imperative you register with an account to simplify the ordering process, track and arrange returns/exchanges. We communicate with you via your account.
- Choose the payment plan or payment option at checkout and finalise your payment
- Secure your delivery date by including it in the NOTES section at check out
- For further accuracy, it’s always advisable to include your hips, waist and bust measurements
- Our gowns size chart differ from label to label, fabric, to fabric and style to style. We want to ensure we can provide the best service possible by ensuring you get the right fit from the beginning.
- Pricing is based on quantity of dresses you’ve purchased. Refer to the table below:
Portia & Scarlett, Nookie and our Classic Collection
7 or more dresses
|10% discount LUX10
|20% discount LUX20
|30% discount LUX30
|40% discount LUX40
Dollhouse Bridesmaids DHB 2017 Collection
3 or more dresses
|22% discount LUXDHB
- Our Ready to Wear collection ships after 1-2 days of confirming your order.
- For large volume orders/bridesmaids orders, lead time to tailor and dispatch is a maximum of 12 weeks.
- If you require your delivery sooner, email us to discuss on [email protected] or WhatsApp +61 487 046 108
- Luxette Boutique and its suppliers/brands reccomend the delivery date to be at least 1-2 months prior to your wedding/special event to ENSURE we have enough time to exchange any sizes/styles and to ALLOW you time to meet your alterations requirement
- Late Order fee’s might apply to orders made within the 12 week period. While we take all precautions to deliver on time, you acknowledge that you are ordering at your own risk and any possible complications due to the timeliness of your request is the responsibility of you, the customer and not Luxette Boutique or its suppliers.
HOW TO CHOOSE YOUR DELIVERY DATE
- Luxette Boutique reccomends choosing a delivery date for large volume orders at least 2 months prior to your wedding/special event
HOW TO CHOOSE YOUR SIZE
- Every gown and dress has its own size chart, please refer to the “BRAND DESCRIPTION” on every product listing or the brand’s size guide
- We are happy to offer a personalised service to assist with your sizing enquiry, simply live chat us, email us on [email protected] or text us on WhatsApp +61 487 046 108
- You can also provide the measurements to your hips, bust and waist for a custom make
- Our Portia & Scarlett, Portia & Scarlett Bridal and Dollhouse Bridesmaids brands will require final sizes at least 3 months before
HOW TO SELECT CUSTOM COLOURS/FABRICS
- Email your request to [email protected]
HOW TO DESIGN YOUR DREAM DRESS
- We can design and customise any gown or dress for you.
- Simply email us on [email protected] or text us on WhatsApp +61 487 046 108
- Once we have finalised your quote a custom listing will be created for you with a password; make your payment and production will commence immediately
BRIDESMAIDS CHANGING WEIGHT
- You can select NO SIZE OPTION for bridesmaids intending on changing weight. Final sizes are requested at least 3 months prior to your delivery date and must be emailed with your order number to [email protected]
DISPATCH & SHIPPING & COSTS
- Once your order is complete and has passed quality inspection, your LUXETTE BOUTIQUE ACCOUNT will be updated with your tracking number, and a corresponding automated email sent to the address associated with your account.
- PLEASE ENSURE YOU REMOVE LUXETTE BOUTIQUE FROM YOUR SPAM/JUNK FILTER
- Luxette Boutique, its brands and suppliers are not held liable for any extenuating circumstances outside our control regarding the arrival of your package. Please DO NOT change postal addresses mid order, and always provide us with a current EMAIL ADDRESS, TELEPHONE NUMBER WITH COUNTRY CODE, A RESIDENTIAL ADDRESS AND A SHIPPING ADDRESS THAT MATCH
- Correct shipping details are required to ensure a fast and easy delivery
- ALL shipping costs are paid for by the customer including any returns. No refunds will be provided for shipping. Luxette Boutique, its brands and suppliers do not cover any international taxes or import costs as per our store policy Customers are responsible for all external costs,
- We apologise for any inconvenience this may cause but our retail prices are designed to assist you in alleviating these costs as much as possible.
- We understand that sizing issues may occur once your package is recieved, let us know as soon as possible so we can move quickly and smoothly to assist
- This is why ordering at least 4 months prior to your date is crucial for any adjustments that may need to occur
- In most cases, slight alterations are easier done by you, we always recommend sizing up
- Exchanges are completely dependent on time available for reproduction/stock availability and is at the discretion of Luxette Boutique, its brands and suppliers
- Our full returns policy applies, we do not refund for incorrect choice or change of mind, please understand we have designed and tailored your order to your specifications
- As our gowns are special occasion and intended for once only wears we do not refund after the event date for any reason
NEED A SAMPLE?
- Samples of your dresses are available at full cost of a single gown and if you choose to commence your order this amount will be credited towards your final balance
WHAT WE DO
Luxette Boutique is an online global showroom of special occasion gowns and dresses. We are partnered with some of the best tailors and brands and are honoured to offer you a personalised service and competitive pricing structures to realise your dream dresses for your special day from your favourite designers such as Portia & Scarlett, Dollhouse Bridesmaids, Nookie and more. Our sizing structure caters to UK, US, EU and AU sizing from XS to 5XL and up. We offer a large selection of accessories including strip lashes, lash & eyebrow extensions, teeth whitening, tiara’s, crowns, head pieces, body jewellery, shoes and clutches from Australia’s leading designers. We specialise in custom dresses and can design any gown you like, via our Boutique’s tailors or our specific bridal brands. We specialise in engagement dresses, christening gowns, flower girl dresses, kitchen tea’s, bridal parties, bridal gowns, Muslim & conservative dresses, robes, and much more.