DISPATCH & SHIPPING & COSTS
- Once your order is complete and has passed quality inspection, your LUXETTE BOUTIQUE ACCOUNT will be updated with your tracking number, and a corresponding automated email sent to the address associated with your account.
- PLEASE ENSURE YOU REMOVE LUXETTE BOUTIQUE FROM YOUR SPAM/JUNK FILTER
- Luxette Boutique, its brands and suppliers are not held liable for any extenuating circumstances outside our control regarding the arrival of your package. Please DO NOT change postal addresses mid order, and always provide us with a current EMAIL ADDRESS, TELEPHONE NUMBER WITH COUNTRY CODE, A RESIDENTIAL ADDRESS AND A SHIPPING ADDRESS THAT MATCH
- Correct shipping details are required to ensure a fast and easy delivery
- ALL shipping costs are paid for by the customer including any returns. No refunds will be provided for shipping. Luxette Boutique, its brands and suppliers do not cover any international taxes or import costs as per our store policy Customers are responsible for all external costs,
- We apologise for any inconvenience this may cause but our retail prices are designed to assist you in alleviating these costs as much as possible.
- We understand that sizing issues may occur once your package is recieved, let us know as soon as possible so we can move quickly and smoothly to assist
- This is why ordering at least 4 months prior to your date is crucial for any adjustments that may need to occur
- In most cases, slight alterations are easier done by you, we always recommend sizing up
- Exchanges are completely dependent on time available for reproduction/stock availability and is at the discretion of Luxette Boutique, its brands and suppliers
- Our full returns policy applies, we do not refund for incorrect choice or change of mind, please understand we have designed and tailored your order to your specifications
- As our gowns are special occasion and intended for once only wears we do not refund after the event date for any reason
NEED A SAMPLE?
- Samples of your dresses are available at full cost of a single gown and if you choose to commence your order this amount will be credited towards your final balance
WHAT WE DO
Luxette Boutique is an online global showroom of special occasion gowns and dresses. We are partnered with some of the best tailors and brands and are honoured to offer you a personalised service and competitive pricing structures to realise your dream dresses for your special day from your favourite designers such as Portia & Scarlett, Dollhouse Bridesmaids, Nookie and more.
Our sizing structure caters to UK, US, EU and AU sizing from XS to 5XL and up.
We offer a large selection of accessories including strip lashes, lash & eyebrow extensions, teeth whitening, tiara’s, crowns, head pieces, body jewellery, shoes and clutches from Australia’s leading designers.
We specialise in custom dresses and can design any gown you like, via our Boutique’s tailors or our specific bridal brands. We specialise in engagement dresses, christening gowns, flower girl dresses, kitchen tea’s, bridal parties, bridal gowns, Muslim & conservative dresses, robes, and much more.