DOMESTIC

Free shipping applies to all purchases over $250 via an express delivery service through Australia Post or DHL.

  • Allow 1 – 2 business days for order to process before items are shipped
  • Track your parcel using the tracking consignment number reflected in your Luxette Boutique account
  • Parcels will require signature upon receipt
  • Free shipping does not apply to returns or exchanges
  • Goods may not be delivered next day due to circumstances, weather, strikes, public holidays or any other external factors outside of Luxette Boutique’s control, its suppliers or Australia Post.
  • To help us get your item to you on time make sure your shipping address and billing address not only match but that you have typed out correctly the destination address. Failing to do this will result in shipping delays either via customs or the shipping company.
Luxette Boutique’s LXTBTQ brand ships direct from our international factory and the shipping time is 3-6 days

Some garments from Portia And Scarlett can take up to 6-7 days for shipping, if they’ve been preordered from the label’s factory and we’ll notify you if this pertains to your order

 

INTERNATIONAL

At check out you will find several affordable options for all major countries which include economy air, standard post, express post and courier service via Australia Post and DHL.
Shipping time estimates are listed with each selection.

  • Allow 3 – 5 Business Days for express shipping (this timeframe will change depending on your country/city/area) Orders are shipped after 1-2 days processing period. This may increase during peak seasons. 
  • Parcels will require signature upon receipt
  • If there is nobody home when the driver attempts delivery, they will make contact via the mobile number provided and with your permission, can leave your parcel somewhere safe.
  • All prices are in Australian Dollars (AUD). The prices within the online store DO NOT include relevant overseas duties and other custom charges you may incur.

 

AVERAGE WORLDWIDE SHIPPING TIMES

The following is an indication of average shipping times for each brand. We ship via Australia Post, DHL Express and TNT shipping. All items are traceable via a tracking number. Always advise us if your order is urgent so we can arrange a rush dispatch for you.

LUXETTE BOUTIQUE AND LUXETTE BOUTIQUE PRIVATE LABEL 3-6 DAYS EXPRESS VIA DHL

PORTIA AND SCARLETT 3-5 DAYS VIA DHL

MATEA DESIGNS 2 DAYS VIA AUSTRALIA POST

MB THE LABEL 2 DAYS VIA AUSTRALIA POST

TINAHOLY COUTURE 3-5 DAYS VIA AUSTRALIA POST

IZOA AUSTRALIA 2 DAYS VIA AUSTRALIA POST

VEVE SWIMWEAR 2 DAYS VIA AUSTRALIA POST

BONDI VENUS 2 DAYS VIA AUSTRALIA POST

NOOKIE 3-5 DAYS VIA AUSTRALIA POST

If an item is lost it is the responsibility of the customer to locate the item once it has arrived in the country outside or inside of Australia. We use DHL and Australia Post express, all packages are fully trackable with a tracking number we provide. If you are not available to sign for your package you are responsible for arranging another time with your local post office to pick up your item. If your package is returned to us you will need to pay for shipping again to have it resent out.

We do not accept any responsibility for items that are lost. It is the customers responsibility to contact us immediately so that we can do our best to assist with the resolution of the issue.

Any sale items that are sold are non-refundable and non-exchangeable.

International customers may be required to pay sales tax, duty and/or Customs charges. 

All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Luxette Boutique and its suppliers are not responsible for any additional taxes and customs charges that are requested during the shipment of your order. 

Courier service is available at customers own expense.
Please be advised that the strict cut off day and time of every week to organise a courier pick up direct from our warehouses is THURSDAY 3PM

Customer is responsible for contacting us to obtain the pick up address and advise us the name of the Courier company.

Luxette Boutique and it’s suppliers are not responsible for any delays in delivery.

MIS-SHIPPING

Any mis-shipped items will be resent to you immediately upon receiving the original product sent and/or tracking number first and will be at the discretion of management. Please accept our apologies in the unlikely event this might occur.

  1. You have the right to request the original item you ordered to be resent to you
  2. You have the right to request an exchange for an alternative
  3. Once an item has been shipped your order is finalised and complete. Luxette Boutique will conduct itself to rectify this situation based on you (the customer’s) instruction.
  4. Requests for refunds or further exchange for change of mind once you’ve recieved your product or its replacement will not be honoured.
  5. Refund policy applies if you receive a damaged product or an item with a manufacturing default

It is important that our customers are fully satisfied with their purchases. Please ensure you have read the following terms of our returns. To make your return quicker please follow the correct process.

Any unsolicited returns will be returned to sender or treated as abandoned.

Terms of Return:

  • You must advise Luxette Boutique of your intention to return within 24 hours of receiving your garment.
    • You must advise us if you’ve received a product displaying a manufacturing defect/damage/fault. You can send photos with your order number to our text messaging service or email us
  • Your return must be shipped to Luxette Boutique within 7 days of receiving your package. If 7 days have gone by we will be unable to offer you the desired resolution you seek.
  • Returns can take up to 14 day to be assessed and processed.
  • It is the customers responsibility to ensure that any returns are followed up with a tracking number. Shipping for returns and/replacements are at the customers expense.

The following criteria must be met in order for an item to qualify for return or exchange:

  • Order shipped within 7 days.
  • The product is unworn.
  • The product is free from pet hair
  • The product is free from scents/perfume/deodorant/cigarette smoke
  • The product is unused.
  • The product is undamaged.
  • The product is in its original packaging (please do not TEAR the plastic wrapping)
  • All tags and labels attached
  • Must be an Australian order
  • Not a sale item

Returns/Refunds/Exchanges are not issued for

  • Change of mind
  • Incorrect size – please read our size guide and reach out to us via email, live chat or text messaging service for assistance
  • Opinions of authenticity
  • Opinions of quality
  • Orders cannot be cancelled once they’ve been processed and shipped.
  • A garment you’ve already altered
  • A garment you have cut, damaged, used pins on, removed tags
  • A custom made/made to order garment unless it has arrived to your with manufacturer faults

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, Luxette Boutique reserves the right to decline a refund in the form of store credit or coupon code and the item will be shipped back to you. Luxette Boutique recommends all customers check out with a registered account to ensure smooth experience.
To complete your return/exchange follow the instructions below:

To organise a return:

  1. Email myorder@luxetteboutique.com.au type your order number in the subject header and detail your concern.
  2. Log into your LUXETTE BOUTIQUE ACCOUNT, choose “RETURNS” and fill out the applicable form.
  3. Once you’ve been advised of the return address, include your reciept/invoice details/order number.

Guest Checkout Customers can fill out the form below:

*If you have not received your order and it is in transit, any return/refund form you submit will be rejected by the returns manager.

Returns are only subject to the exchange/faulty garment policy and will be assessed if customer has received their order. We apologise for any inconvenience but refusal often offends, for a smoother experience we recommend always registering an account and reading the policy prior to purchase.

 

Returns Request Form

Fields marked with an * are required

Please enter as much detail as possible and any supporting images. This will assist us in assessing the eligibility of your return quicker.
Please note that all returns are at the discretion of management.

If you’d like to organise an exchange for Portia and Scarlett / Dollhouse Bridesmaid please email us with your Order Number and the new size/item you’d like to enquire about within 24 hours of receiving your package.


Approved exchanges MUST be posted within 7 days of receiving your item and we must be provided a tracking number. Any exchanges received outside of this time frame will be returned to the customer.

Exchanges cannot be guaranteed and are subject to stock availability. We apologise in advance if this causes an inconvenience.

Strictly no exchange is available for change of mind or incorrect fit (if you chose a an incorrect size) of the following brands: Nookie, Alamour The Label, Maddie & Belle, Tinaholy, Veve Swimwear, Bondi Venus, Matea Designs, LXTBTQ Label

Please refer to each brand’s sizing guide. If you would like help in choosing the correct size and ensuring the best possible fit then we would love to hear from you and you can contact us via our form, text messaging service or live chat.

Returns/Refunds/Exchanges are not issued for

  • Change of mind
  • Incorrect size – please read our size guide and reach out to us via email, live chat or text messaging service for assistance
  • Opinions of authenticity
  • Opinions of quality
  • A garment you’ve already altered
  • A garment you have cut, damaged, used pins on, removed tags
  • A different garment than the one you’ve purchased
  • Sale items

Exchange criteria (If applicable)
(Note: These criteria are in addition to the initial criteria set above.)

Exchanges are subject to availability of the item to be exchanged.
Items are inspected for defects or damage before being shipped out to the customer. However, we will replace items if you do inadvertently receive a defective or damaged item.

Please note that items damaged in transit i.e. after being shipped are beyond our responsibility.

Sale items (if applicable)
Only regular priced items may be returned/exchanged. Sale items are considered final sale and not eligible for a return or exchange.

Return Shipping (if applicable)
The customer is responsible for return shipping. If you are shipping an item over $150, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To organise an exchange:

  1. Email myorder@luxetteboutique.com.au type your order number in the subject header and detail your concern.
  2. Log into your LUXETTE BOUTIQUE ACCOUNT, choose “RETURNS” and fill out the applicable form.
  3. Once you’ve been advised of the return address, include your reciept/invoice details/order number.

In the unfortunate event that a garment is faulty it will be assessed by the management and label and you may be eligible for a refund if it is a manufacturing fault and beyond repair.

Small repairs:
You are eligible for a partial refund to the value of $30 for small repairs such as broken zips

  • All refunds are at the discretion of Luxette Boutique. We adhere to the ACCC guidelines for ethical business practice.
  • All refunds take 7-14 business days to be processed and 5-10 days to appear in your account.
    Luxette Boutiques refunds are generated via STRIPE, AFTERPAY, ZIPPAY and PAYPAL, so we do not have any control over the time frame set by these merchants.

NB: Colours may appear slightly lighter when viewed on a monitor or device, for a true colour comparison refer to our videos on our instagram and in the product listings. We do not offer refunds for colour discrepancies (unless it is a fault), incorrect fit (refer to our size chart and reach out to us so that we can assist you with your purchase) or mis-shipping.

MIS-SHIPPING

Any mis-shipped items will be resent to you immediately upon receiving the original product sent and/or tracking number first and will be at the discretion of management. Please accept our apologies in the unlikely event this might occur.

We offer an alteration refund for all full priced items between the values of $50-$70 if you have been mis-shipped a different size.

Order Cancellation:

An order cannot be cancelled once its been shipped. Refer to our cancellation policy for more details.

To organise a refund/return of mis-shipped item:

  1. Email myorder@luxetteboutique.com.au type your order number in the subject header and detail your concern.
  2. Log into your LUXETTE BOUTIQUE ACCOUNT, choose “RETURNS” and fill out the applicable form.
  3. Once you’ve been advised of the return address, include your reciept/invoice details/order number.

Luxette Boutique offers a Lux Hire Service that is purely online based.
In the near future we will have an exciting showroom for all our customers to try on their gowns, purchase and hire from.

All hire terms can be found on our Hire Terms & Conditions Page.

Any gowns returned late or damaged will be charged to the customer’s credit card, or taken from their bond. Lost/unreturned gowns will be charged in full at the original RRP, absolutely no exceptions.

To enquire or book a gown of interest fill out the Hire Bookings Form

This service is available only to Australian customers.

  • Any sale or promotional items that are sold are non-refundable.
  • Any non full priced items are ineligible for refund unless they meet the returns/refunds/exchange criteria, your luxette discount code renders your purchase a non-full priced item.
  • Any Final Sale items which are attempted to be returned will be refused upon delivery and returned to the sender.

The following terms apply when store credit is issued:

  • Store Credit can only be used online at our website, www.luxetteboutique.com.au, instagram or facebook
  • Store Credit cannot be transferred to another person or account.
  • Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have been issued “Store Credit” as a refund method.
  • Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
  • Store credit expires within 12 months of issue.
  • Store credit is provided in Australian Dollars
  • Return shipping fees will apply for all store credits issued.

Please feel free to contact us before your purchases to ensure that we are stocking your size and style. We have a high volume of traffic visiting our store and want to ensure that we have the item in stock ready to ship out for you. We have a very small limited amount of stock on hand and ship direct from supplier.

If an item is out of stock we will offer the next size up or down, an alternative colour or style. Any minor alterations can be covered by us for up to a value of $30 or you can receive a refund of this value. These assessments are at the discretion of Luxette Boutique. We will generally refund your out of stock order immediately or every Thursday of every week.

Some items may take longer to get to you than others, we will always list on the product page if this pertains to your item. This can be a preorder or backorder item and is set by the brands. Due to the popularity of the labels we stock and the styles we sell, alternative solutions can always be offered. Please take the time to enquire if your order is affected, we will always contact you to advise you.

These Orders will take between 2 weeks,  4-6 weeks, 6 – 8 weeks, 10 weeks or up to 3 months for Portia And Scarlett, Tinaholy Couture, Dollhouse Bridesmaids and Alamour The Label.

Luxette Boutique Label made to order garments have an 8 day turn around, 15 day turn around, 20 day turn around and 40 day manufacturing period with a 3-5 day shipping/handling period.

We will advise you the length of the manufacturing period specific to your purchase and the brand, each product listing will include the turn around time for you to refer to.

Please refer to our preorder policy for a full breakdown of the terms and conditions.

Pre-order, made to order, back-order sales are final.
Refer to the Cancellation policy for details.

The following conditions apply for all orders.

  • All unpaid orders will be cancelled automatically after 2 days
  • Cancelling an order is considered “change of mind”

PREORDER/BACK ORDER/MADE TO ORDER CANCELLATION POLICY

  • Orders cancelled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price.

  • Orders cancelled within 72 to 120 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price.

  • Orders cancelled beyond 120 hours after payment confirmation will be eligible for a partial refund of full shipping cost only.

  • Once your order has been shipped, it can no longer be cancelled.

  • In the event where Luxette Boutique may need to cancel your order due to delays in manufacturing or customs delay, we will notify you and provide you a full store credit to allow you the chance to purchase something else that you can receive sooner or at a later date

We offer incredible discounts to all bridal orders and bridesmaids orders for purchases of 3 gowns and over.

Simply place your enquiry and include your phone number and one of our dedicated team members will contact you to discuss your requirements.