Returns & Exchanges

CUSTOMER CARE

  • You can return an unworn item with tags within 14 days of purchase for a store credit
    • Returns must be unworn, unwashed with tags attached, free of dirt, hair, pet fur, perfume, fragrances, smoke and in original packaging.
    • Products that do not meet this criteria are ineligible for return as they will not be in a saleable condition
    • In strict accordance with Covid-19 and hygiene reasons items that have been worn cannot be returned
  • Once we have received your return, your Luxette Boutique account will be issued with a store credit in the form of a unique coupon.
  • You are welcome to use your store credit to purchase another item or size from Luette Boutique
  • Returns postage is payable by the customer
    • Please ensure that you provide your tracking details to Luxette Boutique. We will not be held responsible for lost packages.
  • Sale items are ineligible for returns as these are final discounted items to clear

 

HOW DO I MAKE A RETURN?

  1. To make a return send an email to orders@luxetteboutique.com.au with your order number in the subject header along with the reason for your return request.
  2. Include any photos and videos to speed up the process.
    Our manager will respond to you within 24 hours of receiving your inquiry.
In compliance with Australian Consumer Law, Luxette Boutique is not required to provide a refund for change of mind or incorrect choice based on fit, colour, style, fabric, personal opinion of quality or authenticity.

Store Credit

  • Luxette Boutique Store Credits do not expire.
  • Credits are issued to your Luxette Boutique Account in the form of a unique code.
  • You can use this credit to purchase any item from our store or to make a special order from any of our labels via way of Luxette Boutique.
  • Luxette Boutique Store Credits are non transferable or redeemable for cash.

For all orders and return queries please email:

orders@luxetteboutique.com.au 

For wholesale/media/collaborations and stockist queries please email:

info@luxetteboutique.com.au

Sydney, Australia