It is our aspiration that you will love your purchase from Luxette Boutique, but we understand that this may not always be the case that’s why we have simplified our returns policy. 

Luxette Boutique is a proud official stockist of all of the labels we sell online.

For complete peace of mind, take advantage of our personal styling service via email or Messenger LiveChat to get the best fit and fabric details before your purchase.

CUSTOMER CARE

Our team is here to help, we want to hear from you in real-time. Send us a message on our Messenger LiveChat feature to talk to our consultant during business hours.

Don’t have time to chat? You can leave us a message and we will contact you back with an answer to your question within a few hours.

The Pandemic has affected us all and we have made changes to how we operate to ensure your safety and satisfaction. During these difficult times, we’d like to remind you of the importance of kindness. Your happiness and mental health are important to us and as a bespoke boutique, we strive to exceed your expectations for your special event.

Luxette Boutique has a zero-tolerance policy for abuse and harassment. Under Australian Federal Law, it is a criminal offence to engage in any form of cyber abuse against a person or business, via a social media platform.

it is a crime under national law to use a phone or the internet to commit a serious offence (e.g., to stalk or intimidate someone); and. it is a crime under NSW law to ‘publish’ (e.g. post online) untrue things about someone which damages their reputation (defames them) if the aim is to cause them serious harm

If you have a concern that you’d like dealt with contact Management via email at info@luxetteboutique.com.au

Before you make a purchase please read our Store Policy and Terms and Conditions to ensure that our store is right for you.

Australian Orders over $250 Free Shipping via Australia Post/TNT/EMS/DHL
Australian Orders Under $250 $25AUD Flat rate
USA / CANADA / NZ / UK orders under $250 $25 Shipping via DHL Express & GPS Tracked
All other destinations under $250 $25 Shipping via DHL Express & GPS Tracked
USA / CANADA / NZ / UK / UAE orders over $250 Free DHL Express & GPS Tracked  Prom Shipping
All other destinations over $250 $45 DHL Express & GPS Tracked Prom Shipping
  • Order Packaging, processing and dispatch can take 48 hours. We endeavour to process and dispatch your parcel as soon as possible. Please reach out if you require a rush order and dispatch.
  • Due to Covid-19 restrictions on events some of our Formal items are made to order and can have a 2-3 week turn around.

COVID-19 DELIVERY TIMES

Australian Orders Est 6-10 Business Days 
International Orders Est 14 Business Days Express

COVID-19 TRANSPORT/LOGISTICS DELAYS DELIVERY TIMES MIGHT AFFECT YOUR ORDER. TO ENSURE ON TIME DELIVERY PLEASE INCLUDE THE DATE OF YOUR EVENT WITH YOUR ORDER AND ALLOW 14 DAYS FOR PROCESSING AND DISPATCH FOR HIGH IMPORTANCE FUNCTIONS:
REACH OUT TO US IF YOU HAVE NEED TO PLACE A RUSH ORDER ON INFO@LUXETTEBOUTIQUE.COM.AU

RUSH ORDERS
Overnight delivery is available for selected postal codes via DHL courier for all Tania Olsen, Nookie and Portia and Scarlett products available in stock in our NSW warehouse. Please enquire prior to your order if you’d like to choose this option.

INTERNATIONAL CUSTOMS CHARGES

Please note the prices within our website DO NOT include relevant overseas duties and other customs charges you may incur.  Please familiarise yourself with your country’s customs charges and levies prior to placing an order. These duties are charged once your order arrives at its destination (delivery country) and varies with each country.

Duties/taxes are outside our control and will vary widely from country to country. We recommend contacting your local customs office before ordering to avoid any unforeseen charges

  • You can return an unworn item with tags within 14 days of purchase for a store credit
    • Returns must be unworn, unwashed with tags attached, free of dirt, hair, pet fur, perfume, fragrances, smoke and in original packaging.
    • Products that do not meet this criterion are ineligible for a return
    • In strict accordance with Covid-19 and hygiene reasons items that have been worn cannot be returned
  • Once we have received your return, your Luxette Boutique account will be issued with store credit in the form of a unique coupon. 
  • You are welcome to use your store credit to purchase another item or size from Luette Boutique
  • Returns postage is payable by the customer
    • Please ensure that you provide your tracking details to Luxette Boutique. We will not be held responsible for lost packages.
  • Sale items are ineligible for returns as these are final discounted items to clear

We advise customers that all purchases are checked within 24 hours of arrival; and notifying us immediately if there are any issues.

HOW DO I MAKE A RETURN?

  1. To make a return send an email to orders@luxetteboutique.com.au with your order number in the subject header along with the reason for your return request.
  2. Include any photos and videos to speed up the process.
    Our manager will respond to you within 24 hours of receiving your inquiry.
  3. We respond to all emails through your Luxette Boutique account. Please check your spam/junk filter for any correspondence or log onto your account to follow tracking and communication from us!
In compliance with Australian Consumer Law, Luxette Boutique is not required to provide a refund for change of mind or incorrect choice based on fit, colour, style, fabric, personal opinion of quality or authenticity.

Store Credit

  • Luxette Boutique Store Credits do not expire.
  • Credits are issued to your Luxette Boutique Account in the form of a unique code.
  • You can use this credit to purchase any item from our store or to make a special order from any of our labels via way of Luxette Boutique.
  • Luxette Boutique Store Credits are non transferable or redeemable for cash.

Special Order

Preorder/Backorder – A preorder is an item with a future delivery/dispatch date. The customer makes the payment with the expectation that they are to receive this item before sale to the public, thus reserving/securing their purchase.  Preorders cannot be cancelled.

Made to Order & Special Order – Dresses that fall under this category are tailor-made to fit the customer. We tailor these specifically for you, according to either your detailed measurements or the measurements based on our private label size chart.
Made to Order and Special Order cannot be cancelled.

*Tailoring time for these purchases start from 25 days up to 12 weeks for single items. 

Bridal & Bridesmaids

We ask our customers to consider the importance of their special day and to order in advance. The times indicated below will allow for any amendments and is a guide only.

  1. Wedding dresses tailor made at least 6-7 months to avoid rush fees
    1. Rush fee’s don’t apply to ready to wear styles 
  2. Bridesmaid dresses tailor made at least 6 months in advance to avoid rush fees
    1. Rush fee’s don’t apply to ready to wear styles 

Bridesmaids packages

2-3 dresses Luxmaid12  (apply code at checkout for 12% off)
4-6 dresses Luxmaid20 (apply code at checkout for 20% off)
7-9 dresses Luxmaid25 (apply code at checkout for 25% off)
10 or more dresses Luxmaid33 (apply code at checkout for 33% off)

For all orders and return queries please email:

orders@luxetteboutique.com.au 

For wholesale/media/collaborations and stockist queries please email:

info@luxetteboutique.com.au

Sydney, Australia