Portia and Scarlett is an Australian female owned fashion label. You are paying for an authentic Australian designed garment.
Sometimes, if an item is out of stock in our Australian warehouse we will ship to you from one of the international warehouse locations (China, UK, USA). We will contact you if your size is unavailable at the time of your order and you can choose to have your item tailored for you (12 week turn around), exchange for another style or be issued with a refund.
Returns & Exchanges:
All orders are final, due to the nature of formal and bridal dresses we do not refund or exchange.
Please choose your size carefully by referring to the Portia and Scarlett Size Chart and if in doubt, we would love to tell you our recommendation to ensure you get a perfect fit! Email email@example.com or message us on our LIVECHAT platform.
We ship to virtually any address in the world. Your location may acquire customs taxes and gst set by your government. Luxette Boutique is not responsible for any duties or charges your package may incur. We ship express via GPS tracked couriers. Your package will require a signature on arrival and if you are not home it will be taken to the nearest Postal Office where you will have to sign for it. It is the customers responsibility to follow their package using the tracking number you will receive via email and text. It is the customers responsibility to make any postal related enquiries to the carrier of the package in their country.
Our orders are processed automatically, thus we cannot make any changes or cancellations to your order once processed.