Portia and Scarlett is an Australian female owned fashion label. All sizes are in US sizing, please use the size chart. You are paying for an authentic Australian designed garment. Portia and Scarlett Head office is based in Sydney Australia and ships from AU, CN, USA and UK distribution centres.
Sometimes, if an item is out of stock in our Australian warehouse we will ship to you from one of the international warehouse locations (China, UK, USA). We will contact you if your size is unavailable at the time of your order and you can choose to have your item tailored for you (12 week turn around), exchange for another style or be issued with a refund.
Returns & Exchanges:
All sale orders are final, due to the nature of formal and bridal dresses we do not refund or exchange. Every order that leaves Luxette Boutique is inspected, photographed and video recorded to meet our strict compliance standards to ensure every dress we sell you is brand new.
Please choose your size carefully by referring to the Portia and Scarlett Size Chart and if in doubt, we would love to tell you our recommendation to ensure you get a perfect fit! Email [email protected] or message us on our LIVECHAT platform.
- Special or Pre-Orders are FINAL SALE no exemptions.
- Sale items are FINAL SALE no exemptions.
- Items delivered for more than 15 days do not qualify for return/refund unless the item shows manufacturing damage
We ship to virtually any address in the world. Your location may acquire customs taxes and gst set by your government. Luxette Boutique is not responsible for any duties or charges your package may incur. We ship express via GPS tracked couriers. Your package will require a signature on arrival and if you are not home it will be taken to the nearest Postal Office where you will have to sign for it. It is the customers responsibility to follow their package using the tracking number you will receive via email and text. It is the customers responsibility to make any postal related enquiries to the carrier of the package in their country.
If you do not accept your package, it will be treated as abandoned.
Our orders are processed automatically, thus we cannot make any changes or cancellations to your order once processed. You can contact us on order[email protected] to discuss the nature of your purchase.