If you’d like to organise an exchange for Portia and Scarlett / Dollhouse Bridesmaid please email us with your Order Number and the new size/item you’d like to enquire about within 24 hours of receiving your package.
Approved exchanges MUST be posted within 7 days of receiving your item and we must be provided a tracking number. Any exchanges received outside of this time frame will be returned to the customer.
Exchanges cannot be guaranteed and are subject to stock availability. We apologise in advance if this causes an inconvenience.
Strictly no exchange is available for change of mind or incorrect fit (if you chose a an incorrect size) of the following brands: Nookie, Alamour The Label, Maddie & Belle, Tinaholy, Veve Swimwear, Bondi Venus, Matea Designs, LXTBTQ Label
Please refer to each brand’s sizing guide. If you would like help in choosing the correct size and ensuring the best possible fit then we would love to hear from you and you can contact us via our form, text messaging service or live chat.
Returns/Refunds/Exchanges are not issued for
- Change of mind
- Incorrect size – please read our size guide and reach out to us via email, live chat or text messaging service for assistance
- Opinions of authenticity
- Opinions of quality
- A garment you’ve already altered
- A garment you have cut, damaged, used pins on, removed tags
- A different garment than the one you’ve purchased
- Sale items
Exchange criteria (If applicable)
(Note: These criteria are in addition to the initial criteria set above.)
Exchanges are subject to availability of the item to be exchanged.
Items are inspected for defects or damage before being shipped out to the customer. However, we will replace items if you do inadvertently receive a defective or damaged item.
Please note that items damaged in transit i.e. after being shipped are beyond our responsibility.
Sale items (if applicable)
Only regular priced items may be returned/exchanged. Sale items are considered final sale and not eligible for a return or exchange.
Return Shipping (if applicable)
The customer is responsible for return shipping. If you are shipping an item over $150, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To organise an exchange:
- Email email@example.com type your order number in the subject header and detail your concern.
- Log into your LUXETTE BOUTIQUE ACCOUNT, choose “RETURNS” and fill out the applicable form.
- Once you’ve been advised of the return address, include your reciept/invoice details/order number.