DOMESTIC

Free shipping applies to all purchases over $99 via an express delivery service through Australia Post or DHL.

  • Allow 1 – 2 business days for delivery AFTER the order has been processed
  • Track your parcel using the tracking consignment number reflected in your Luxette Boutique account
  • Parcels will require signature upon receipt
  • Free shipping does not apply to returns or exchanges
  • Goods may not be delivered next day due to circumstances, weather, strikes, public holidays or any other external factors outside of Luxette Boutique’s control, its suppliers or Australia Post.
Luxette Boutique’s LXTBTQ brand ships direct from manufacturer and the shipping time is 3-5 days

Some garments from Portia And Scarlett & Alamour The Label can take up to 3-5 days for shipping, we’ll notify you if this pertains to your order

 

INTERNATIONAL

At check out you will find several affordable options for all major countries which include economy air, standard post, express post and courier service via Australia Post and DHL.
Shipping time estimates are listed with each selection.

  • Allow 3 – 5 Business Days for express shipping
  • Parcels will require signature upon receipt
  • If there is nobody home when the driver attempts delivery, they will make contact via the mobile number provided and with your permission, can leave your parcel somewhere safe.
  • All prices are in Australian Dollars (AUD). The prices within the online store DO NOT include relevant overseas duties and other custom charges you may occur.

AUSTRALIAN POSTAGE
Tracking included

STANDARD POSTAGE
Postage is free for all orders over $99
up to 250gm – $5.95
over 250gm – $7.95

Approx Delivery Time 1-7 days

EXPRESS
Postage is free for orders over $130
up to 250gm – $7.95
over 250gm – $9.95

Overnight or 2 – 3 days to remote areas


INTERNATIONAL POSTAGE
Tracking included

ECONOMY
up to 1kg – $29.95 – $39.95
1kg – 2kg – $39.95 – $59.95
2kg – 3kg – $69.95
3kg – 5kg – $89.95
over 5kg – $109.95

Delivery Time: Approx. 8 -20 days*

EXPRESS  
up to 1kg – $49.95 – $59.95
1kg – 2kg – $69.95 – $79.95
2kg – 3kg – $89.95 – $99.95
3kg – 5kg – $119.95 – $129.95
over 5kg – $149.95 – $169.95

Delivery Time: Approx. 3-5days*

If an item is lost it is the responsibility of the customer to locate the item once it has arrived in the country outside or inside of Australia. We use DHL and Australia Post express, all packages are fully trackable with a tracking number we provide. If you are not available to sign for your package you are responsible for arranging another time with your local post office to pick up your item. If your package is returned to us you will need to pay for shipping again to have it resent out.

We do not accept any responsibility for items that are lost. It is the customers responsibility to contact us immediately so that we can do our best to assist with the resolution of the issue.

Any sale items that are sold are non-refundable and non-exchangeable.

International customers may be required to pay sales tax, duty and/or Customs charges. 

All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Luxette Boutique and its suppliers are not responsible for any additional taxes and customs charges that are requested during the shipment of your order. 

Courier service is available at customers own expense.
Please be advised that the strict cut off day and time of every week to organise a courier pick up direct from our warehouses is THURSDAY 3PM

Customer is responsible for contacting us to obtain the pick up address and advise us the name of the Courier company.

Luxette Boutique and it’s suppliers are not responsible for any delays in delivery.

MIS-SHIPPING

Any mis-shipped items will be resent to you immediately upon receiving the original product sent and/or tracking number first and will be at the discretion of management. Please accept our apologies in the unlikely event this might occur.

  1. You have the right to request the original item you ordered to be resent to you
  2. You have the right to request an exchange for an alternative
  3. Once an item has been shipped your order is finalised and complete. Luxette Boutique will conduct itself to rectify this situation based on you (the customer’s) instruction.
  4. Requests for refunds or further exchange for change of mind once you’ve recieved your product or its replacement will not be honoured.
  5. Refund policy applies if you receive a damaged product or an item with a manufacturing default

Luxette Boutique will only accept returns for an item that is damaged/faulty due to a manufacturing defect. We do not accept unsolicited returns, parcels will be sent back to sender immediately.

Returns can take up to 14 day to be assessed and processed. Unfortunately, due to the large volume of orders and the processes in place we cannot speed up the returns process, please keep this in mind.

It is the customers responsibility to ensure that any returns are followed up with a tracking number. Shipping for returns and/replacements are at the customers expense.

  • We do NOT accept returns for change of mind
  • We do NOT accept returns for incorrect fit, please take advantage of our messaging service and we will be happy to assist you with sizing information that’ll ensure a correct fit.
  • We CANNOT cancel an order once it has been processed. We are more than happy to assist you in providing an approximate delivery date/time to ensure you receive your item for your event, please don’t hesitate to contact us prior to placing your order

To organise a return:

  1. Email myorder@luxetteboutique.com.au type your order number in the subject header and detail your concern.
  2. Log into your LUXETTE BOUTIQUE ACCOUNT, choose “RETURNS” and fill out the applicable form

 

If you’d like to organise an exchange for Portia and Scarlett / Dollhouse Bridesmaid please email us with your Order Number and the new size/item you’d like to enquire about.
Approved exchanges MUST be posted within 7 days of receiving your item and we must be provided a tracking number. Any exchanges received outside of this time frame will be returned to the customer.

Exchanges cannot be guaranteed and are subject to stock availability. We apologise in advance if this causes an inconvenience.

Strictly no exchange is available for the following brands: Nookie, Alamour The Label, Maddie & Belle, Tinaholy, Veve Swimwear, Bondi Venus, Matea Designs, LXTBTQ Label

Please refer to each brand’s sizing guide. If you would like help in choosing the correct size and ensuring the best possible fit then we would love to hear from you and you can contact us on this email: contact@luxetteboutique.com 

  • We do NOT accept returns/exchanges for change of mind
  • We do NOT accept returns/exchanges for incorrect fit, please take advantage of our messaging service and we will be happy to assist you with sizing information that’ll ensure a correct fit, every time!

In the unfortunate event that a garment is faulty it will be assessed by the management and label and you may be eligible for a refund if it is a manufacturing fault and beyond repair.

All refunds are at the discretion of Luxette Boutique. We adhere to the ACCC guidelines for ethical business practice.

For all approved refunds, kindly fill out your details on the “RETURNS” form in “MY ACCOUNT”. You must be logged into your luxette boutique account to process this form.

All refunds take 7-14 business days to be processed and 5-10 days to appear in your account.
Luxette Boutiques refunds are generated via STRIPE, AFTERPAY, ZIPPAY and PAYPAL, so we do not have any control over the time frame set by these merchants.

*Please keep this in mind, and to avoid disappointment do not ask us to expedite this as refusal often offends.

Colours may appear slightly lighter when viewed on a monitor or device, for a true colour comparison refer to our videos on our instagram and in the product listings. We do not offer refunds for colour discrepancies (unless it is a fault), incorrect fit (refer to our size chart and reach out to us so that we can assist you with your purchase) or mis-shipping.

MIS-SHIPPING

Any mis-shipped items will be resent to you immediately upon receiving the original product sent and/or tracking number first and will be at the discretion of management. Please accept our apologies in the unlikely event this might occur.

Luxette Boutique offers a Lux Hire Service that is purely online based.
In the near future we will have an exciting showroom for all our customers to try on their gowns, purchase and hire from.

All hire terms can be found on our Hire Terms & Conditions Page.

Any gowns returned late or damaged will be charged to the customer’s credit card, or taken from their bond. Lost/unreturned gowns will be charged in full at the original RRP, absolutely no exceptions.

To enquire or book a gown of interest fill out the Hire Bookings Form

This service is available only to Australian customers.

Any sale or promotional items that are sold are non-refundable. Including the discount code upon sign up.

Any Final Sale items which are attempted to be returned will be refused upon delivery and returned to the sender.

The following terms apply when store credit is issued:

  • Store Credit can only be used online at our website, www.luxetteboutique.com.au, instagram or facebook
  • Store Credit cannot be transferred to another person or account.
  • Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have been issued “Store Credit” as a refund method.
  • Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
  • Store credit expires within 12 months of issue.
  • Store credit is provided in Australian Dollars
  • Return shipping fees will apply for all store credits issued.

Please feel free to contact us before your purchases to ensure that we are stocking your size and style. We have a high volume of traffic visiting our store and want to ensure that we have the item in stock ready to ship out for you. We have a very small limited amount of stock on hand and ship direct from supplier.

If an item is out of stock we will offer the next size up or down, an alternative colour or style. Any minor alterations can be covered by us for up to a value of $30 or you can receive a refund of this value. These assessments are at the discretion of Luxette Boutique. We will generally refund your out of stock order immediately or every Thursday of every week.

Some items may take longer to get to you than others, we will always list on the product page if this pertains to your item. This can be a preorder or backorder item and is set by the brands. Due to the popularity of the labels we stock and the styles we sell, alternative solutions can always be offered. Please take the time to enquire if your order is affected, we will always contact you to advise you.

Pre-order, made to order, back-order sales are final.
Refer to the Cancellation policy for details.

These Orders will take between 2 weeks,  4-6 weeks, 6 – 8 weeks, 10 weeks or up to 3 months for Portia And Scarlett, Tinaholy Couture, Dollhouse Bridesmaids and Alamour The Label.

Luxette Boutique Label made to order garments have an 8 day turn around, 15 day turn around, 20 day turn around and 40 day manufacturing period with a 3-5 day shipping/handling period.

We will advise you the length of the manufacturing period specific to your purchase and the brand, each product listing will include the turn around time for you to refer to.

Please refer to our preorder policy

The following conditions apply for all orders.

  • All unpaid orders will be cancelled automatically after 2 days

PREORDER/BACK ORDER/MADE TO ORDER CANCELLATION POLICY

  • Orders cancelled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price.

  • Orders cancelled within 72 to 120 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price.

  • Orders cancelled beyond 120 hours after payment confirmation will be eligible for a partial refund of full shipping cost only.

  • Once your order has been shipped, it can no longer be cancelled.

  • In the event where Luxette Boutique may need to cancel your order due to delays in manufacturing or customs delay, we will notify you and provide you a full store credit to allow you the chance to purchase something else that you can receive sooner or at a later date

We offer incredible discounts to all bridal orders and bridesmaids orders for purchases of 3 gowns and over.

Simply place your enquiry and include your phone number and one of our dedicated team members will contact you to discuss your requirements.