Bookings can be made directly via our webstore or in store at Luxette Lashes (over the phone) or via the website.
We take booking up to 6 months in advance. Bookings are secured when the booking-fee is paid in full.
Bookings and enquiries can be made via the form at the bottom of the page
If your event is cancelled or you cancel your hire, we are able to issue a credit to be used in store.
Cancellations must be advised at least 1 weeks in advance of the booking date.
If the dress is not as described or faulty, please contact Luxette Boutique within 2 hours of receipt of the item and we will arrange exchange or refund of the booking fee.
We post Australia wide. We use Express post satchels, which enables a guaranteed next day delivery in most areas. Please refer to the Australia Post website for further information on the Guaranteed-Next-Day-Delivery network in Australia.
For customers within the Greater Sydney region we offer a courier delivery at no charge.
Delivery is to be recieved by customer no later than, 1 day before event date within the 4 day hire period.
This day of grace allows for any late returns that could affect your order.
The fee is outlined in the $15 for East Coast States and $20 for West Coast States including South Australia and Northern Territory, for return postage, we will include a return envelope which is addressed to our business.
Luxette Boutique will dry clean the dress after the hire period. We use experienced dry cleaners that are familiar with the care instructions. Customers agree not to attempt to clean the dress.
We expect our customers to take reasonable care of the hired item. However, it is possible some damage may occur. For minor damage that is repairable for a cost of less than $15.00, Luxette Boutique will not charge customers.
For major damage or lost/stolen items, where the repair or replacement cost is more than $15.00 or damage that prevents Luxette Boutique to hire the dress again, the repair or replacement costs will be charged to the customer credit card details that were provided at the time of booking. Customers will be notified of all charges in advance. Repair or replacement cost may be up to the amount listed as the Recommended Retail Price (RRP) at the time of booking, less the booking fee. Charges are at the discretion of management.
A regular rental period is for a duration of 4 days.
The hired item is due to be returned during opening hours on the fourth day/last day of booking. For location drop off in Sydney and Melbourne, customers are expected to notify Luxette Boutique via email on firstname.lastname@example.org of the intended return day and time.
For interstate customers, or customers posting items after the hire, items must be posted on the fourth day in the return Express Post bag provided by Luxette Boutique (unless otherwise agreed at the time of hire).
Postage item location can be tracked via the tracking numbers provided by Luxette Boutique at the time of delivery. Late returns attract a late fee of $10 per day for each day that the dress is posted after the last day of booking. Late fees will be charged to the customer credit card details that were provided at the time of booking
By accepting the terms and conditions, I authorise Luxette Boutiquet to charge the provided credit card or PayPal according to the terms outlined above. This payment authorization is for the goods/services described above, for the amount indicated above only. I certify that I am an authorised user of this credit card/ PayPal and that I will not dispute the payment with my credit card company; so long as the transaction corresponds to the terms indicated in this form.