We have put together some answers to your most common questions. We hope this section provides you with all the information you need, but if you still need to get in touch drop us a line through our email contact@luxetteboutique.com or fill out the contact form on our Contact Page

We will be always updating this page, so keep checking back as needed.

How do I check the status of my order?

Log in to your account to check the status of your order and track your parcel using the consignment number that was emailed to you, once your parcel was shipped. We use DHL Express and Australia Post Express.

What if my package does not arrive?

While we are not held responsible for any lost parcels, we will do everything we can to help you locate your package. But please ensure that you call the postage carrier’s customer service number and use the consignment number to trace the parcel. Once it has been delivered to their processing center we will legally, be unable to assist.

 

Why can't I get a refund?

Do to our contractual obligations we are unable to offer refunds at this stage, but we will work with you, one on one to ensure the perfect fit. Please take the time to read the store policy’s terms and conditions to see if you are eligible for a refund if your case meets the outlined criteria.

How long does a refund take?

Refunds are processed immediately but may take up to 7-14 business days to reflect in your account.

How long does a product exchange take?

While we pride ourselves on processing your exchanges quickly, sometimes there are unexpected delays. Please allow 2-4 days for exchanges.

Can I get a discount on buying 2 or more items?

It doesn’t hurt to ask! Please get in touch via our contact form and we will be happy to work something out for you if you’ve purchased an eligible product.

What are your Bridesmaids packages?

You can save with Luxette Boutique when you purchase your bridesmaids dresses and gowns with us. We offer discounts on purchases of 3-4 items, 5-7 items and 8 or more.

We can arrange fittings, measurements and exchanges without you and your ladies having to leave your homes.

Please get in touch via our contact form and leave your contact number, a representative of our Bridal team will be in touch to work out the finer details.

Are your garments authentic?

 

Yes! We are authorised resellers of the brands in our store and we have an excellent relationship with them. We do not sell copies or cheap knock offs of their styles.

What should I do if my item is faulty?

 

Let us know immediately via email contact@luxetteboutique.com
Please read the terms and conditions outlined in our Store Policy

Do I need to create an account when I purchase?

When you create an account, you are able to track your item and manage your purchases. We are then able to credit to your account accordingly, and with an account you immediately become a member of our loyalty program and can gain points to receive 50% off of your cart.

But don’t worry, we won’t be sending you spam, bulk newsletters or any of that junk. We don’t like doing it and you don’t like seeing it!

What is the international exchange rate?

 

We charge you for your order in Australian dollars. Your card provider will apply the exchange rate when your card is charged.

I purchased an item that is out of stock and I'm very upset 🙁

 

Uh-oh! We are so sorry that happened.
Sometimes there are things that happen which our outside of our control. You can either leave your purchase as is if the item is eligible for back order, keep it as store credit and purchase some other goodies or we can offer you a refund.

When will you restock an out of stock item?

 

If you are interested in an out of stock item, just shoot us an email via our contact page and we will be able to let you know.

You can also enter your email address on the product page to be notified when the item comes back in stock.